Last Updated: 02/Jan/2024
At E-auction Sourcing Solutions (“we,” “us,” or “our”), we value your satisfaction and strive to provide transparent and fair policies regarding refunds and cancellations. This Refund & Cancellation Policy outlines the conditions under which refunds are granted and the procedures for canceling services. By using our services, you agree to this policy.
1. Definitions
- Company Users: Registered businesses participating in reverse auctions, subject to an annual subscription fee.
- Individual Users: Members of the general public participating in traditional auctions, subject to scaled percentage fees.
- Subscription Fee: The annual fee paid by Company Users for access to reverse auction features.
- Scaled Percentage Fees: Transaction fees charged to Individual Users based on a percentage of the final sale price in traditional auctions.
- Service: Access to and use of our e-auction platform, including both traditional and reverse auctions.
2. Refund Policy for Company Users (Annual Subscription Fee)
2.1. Eligibility for Refunds
- Â 14-Day Cooling-Off Period: Company Users are eligible for a full refund of the annual subscription fee if they cancel their subscription within 14 calendar days of the initial purchase date.
Conditions:
- No substantial use of the Service has occurred (e.g., posting projects, accepting bids).
- The refund request is made in writing to our Customer Support team within the 14-day period.
2.2. Non-Refundable Circumstances
- Â Refunds will not be issued if:
- The 14-day cooling-off period has expired.
- The Company User has substantially used the Service (e.g., posted one or more projects).
- The account was terminated due to a violation of our Terms of Service or other policies
2.3. Automatic Renewal
- Annual subscriptions are set to renew automatically at the end of each billing cycle.
- Cancellation of Automatic Renewal:
- Company Users may disable automatic renewal at any time through their Account Settings.
- To avoid being charged for the next billing cycle, cancellation must occur at least 7 days before the renewal date.
- Refunds for Renewals:
- Refunds for automatically renewed subscriptions are subject to the same 14-day cooling-off period and conditions as initial subscriptions.
3. Refund Policy for Individual Users (Scaled Percentage Fees)
3.1. Nature of Fees
- Scaled percentage fees are charged upon the successful completion of a transaction in traditional auctions.
- These fees are deducted automatically from the final sale price.
3.2. Non-Refundable Fees
- Transaction Fees: All scaled percentage fees are non-refundable once a transaction is completed.
- Listing Fees: Any fees associated with listing an item for auction are non-refundable, regardless of the auction outcome.
3.3. Exceptions
- If a transaction is canceled due to a fault in our Service, we may, at our discretion, refund
the scaled percentage fee. - Requests for such refunds must be submitted within 14 days of the transaction date.
4. Cancellation Policy
4.1. Cancellation by Company Users
- During the Cooling-Off Period:
- Company Users may cancel their subscription within 14 days of purchase for a full refund, provided the Service has not been substantially used.
- After the Cooling-Off Period:
- Subscriptions can be canceled at any time through Account Settings.
- No refunds will be issued for cancellations made after the cooling-off period.
- Â Access to subscription benefits will continue until the end of the current billing cycle.
4.2. Cancellation by Individual Users
- Â Individual Users may deactivate their accounts at any time through Account Settings.
- Deactivating an account does not entitle the user to any refunds of fees already incurred.
4.3. Cancellation by Us
- We reserve the right to suspend or terminate accounts in accordance with our Terms of
Service. - Refunds:
- If we terminate a Company User’s account without cause, a prorated refund of the subscription fee may be issued.
- No refunds will be provided if termination is due to a violation of our policies.
5. Process for Requesting a Refund
5.1. Submission
- Contact Customer Support:
- Email: support@e-auction-co.preview-domain.com
- Provide your account details, proof of purchase, and reason for the refund request.
5.2. Review
- Our team will review your request and may ask for additional information.
- Processing time is typically within 7-14 business days.
5.3. Approval and Issuance
- Approved Refunds:
- Refunds will be issued to the original payment method.
- Allow up to 10 business days for the refund to reflect in your account, depending on your financial institution.
- Denied Refunds:
- If the refund request is denied, we will provide a written explanation via email.
6. Exceptions and Non-Refundable Services
- Digital Goods and Services: Any digital goods or premium features purchased are non-refundable once accessed or downloaded.
- Promotional Offers: Fees paid for services purchased during promotional periods or with discount codes may be non-refundable, subject to the terms of the promotion.
- Third-Party Services: We are not responsible for refunding any fees paid to third-party service providers accessed through our platform.
7. Chargebacks
- Â Initiating a chargeback without first contacting us to resolve the issue may result in the suspension or termination of your account.
- Any fees associated with wrongful chargebacks may be charged back to the user.
8. Changes to This Policy
- Â We may update this Refund & Cancellation Policy from time to time.
- Notification:
- Changes will be posted on this page with an updated “Last Updated” date.
- For significant changes, we may also notify you via email or through our platform.
- Your Continued Use:
- Your continued use of the Service after changes are made constitutes acceptance of the new policy.
9. Contact Information
If you have questions or concerns about this Refund & Cancellation Policy, please contact us:
10. Acknowledgment
By using our Service, you acknowledge that you have read, understood, and agree to be bound by this Refund & Cancellation Policy.